Advances in Business Process Mining Power a Digital Twin of the Organization

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Celonis, a leader in process mining technology, announced several significant enhancements to its process mining capabilities. The most important advancement will help organizations analyze multiple processes simultaneously to create a Double digital of the organization (DTO).

Although other process mining vendors (and Gartner) have used the term DTO in the past, previous approaches took a piecemeal approach, analyzing each process separately. Celonis CEO Alex Rinke told VentureBeat that with Process Sphere, several technical improvements have increased the analysis performance of process mining by 100 times, enabling multi-object analysis.

This can simplify the experience for business users who are not process experts, reduce the complexity of analyzing multiple processes, and help the user identify how processes influence each other.

Here are the main new announcements:

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  • Process Sphere analyzes multiple connected processes to power a digital twin of the organization.
  • business miner combines process and business intelligence into streamlined experiences for business users.
  • Accounts Receivable Applications help businesses fight inflation.
  • Emporix Partnership improves process execution between trading partners.

Process Sphere brings Process Mining into the third dimension

by Celonis The biggest novelty is the launch of Process Sphere, which allows to analyze several processes from the point of view of different types of users. For example, a given business process, such as quote-to-cash or order-to-cash, may span multiple applications spanning enterprise resource planning (ERP), customer relationship management (CRM), and customer relationship management. supply chain (SCM).

New features in Process Sphere provide a 3D perspective on how processes affect each other, much like an MRI scans your body from multiple angles to paint a three-dimensional view. Rinke explained, “Companies don’t just have one process. They have many processes that interact with each other and are all important in boosting performance. You need 3D understanding to drive deeper optimization.

Exploring multi-object processes can help distinguish how events relate to each other and to different objects. For example, shipping a bike depends on other processes to ensure that individual components such as brakes are in stock so the bike can be built and shipped on time.

Process mining performs complex analyzes on millions of records to correlate log data in ERP, CRM, and SCM systems with a chain of events in a process. Rinke said that by optimizing the performance of these algorithms more than 100 times over the past two years, Celonis has come a lot closer to a true DTO.

“With a digital twin of the organization, we can see how all processes in a business can interact at the same time,” he said.

Different business users, such as accountants, product managers, and supply chain experts, can examine the complex relationships between business objects such as orders, requisitions, invoices, and shipments. This can provide insight into bottlenecks in specific processes and identify ways in which minor delays in one process can have larger impacts on other parts of the organization.

Simplify the user experience

A digital twin of an organization is much more abstract than digital twins of physical things like buildings or cars. Processes are traditionally presented and explored through intricate spaghetti diagrams showing the different steps and alternate paths involved in each process. Process Sphere improves on this with color-coded lines that look more like a subway map.

But it’s still a bit too complex for users who may not be familiar with process analysis. Celonis therefore developed Business Miner as a more streamlined approach to presenting business process information in the context of a company’s current challenges.

“The idea with Business Miner was to create an extremely easy-to-use experience,” Rinke explained. “[Even if] business users don’t even know what a process is…they can still save millions of dollars. Business users can analyze how work is flowing in ERP, SCM, and CRM systems to identify opportunities for improvement or cost reduction.

For example, an accountant user might explore the factors affecting the on-time payment percentage rate; assess the specific value of the rate increase; and receive guidance on the steps to follow to do so. The tools also allow users to weave charts, graphs, and recommendations into consolidated reports and action lists that they can share with other team members.

New applications for customer accounts, e-commerce

Celonis also combines these enhancements with its runtime management expertise, building low-code applications to support multiple domain-specific applications. For example, a new set of accounts receivable applications helps businesses increase working capital and reduce the costs of managing collections, managing credit, and managing disputes.

Guided experiences for customer accounts

These new applications combine information about processes with the data flowing through them. Businesses can gather customer, balance, and contract data from transactional and analytical systems. This can help customer account teams identify, prioritize, and pursue the most impactful actions. It can also help streamline and automate collections, disputes, and credit processes.

“The idea is that we can surface and deliver value through guided experiences,” Rinke explained.

Partnership with Emporix to optimize e-commerce adjustments

Celonis has also partnered with Emporix on the trade execution platform to automatically optimize e-commerce process affecting business partners. This will help businesses automatically adjust workflows in response to changes in customer demand, inventory, or supplier and fulfillment status.

Traditional B2B commerce systems typically require manual intervention to adapt to changes in price, inventory, or customer behavior. The new tool allows companies to monitor and adjust their interactions with end customers using process intelligence signals. For example, if the system determines that a shipment is likely to be late, it can recommend an alternative.

“I think this will redefine the future of enterprise apps,” Rinke said. “When you have that cross-process understanding and intelligence, you can make things much better. It applies to the front office, the back office and the supply chain. It changes the way you manage and optimize your business performance. It becomes a performance layer on top of your applications and business processes. »

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Aubrey L. Morgan