Knowledge Management and Organizational Learning Advisor (GS 13 equivalent)
Global Health Technical Professionals (GHTP) is a United States Agency for International Development (USAID) program that provides early and mid-career global health professionals with the opportunity to advance their careers by supporting the Office of USAID for Global Health and its Implementing Partners. GHTP helps USAID improve global health outcomes in communities around the world by creating a new generation of global health technical professionals who reflect the diversity of the American people.
Credence Management Solutions, LLC (Credence) is seeking a Knowledge Management and Organizational Learning Advisor within USAID’s Office of Policy, Planning, and Learning (PPL), Office of Evaluation and research in learning (LER) under GHTP.
To note: The closing date for applications is Monday, June 27, 2022.
The United States Agency for International Development’s Office for Policy, Planning and Learning (PPL) leads the policy, donor coordination, program cycle, evidence and learning functions and Agency Performance Report to ensure that the Agency’s work is evidence-based and reflects the most advanced thinking in the international world. development. The Office of Learning Assessment and Research (LER) promotes evidence-based development by building a body of evidence to support agency priorities, creating tools and guidance for better monitoring , evaluation and learning, supporting strategic agency collaborations, promoting continuous learning and adapting management, and developing and implementing agency-wide learning programs. These activities enable USAID programming and progress to be as effective as possible, maintaining accountability to the American people, while achieving better, more sustainable development results for the people of the countries where we work.
The position reports to the Knowledge Management and Organizational Learning (KMOL) function of PPL/LER, which is responsible for integrating the functions of agency knowledge management, organizational learning, evidence, reporting and learning; and contributes to structures and processes to advance coordination in these areas across PPL and other parts of the Agency. The priorities of the KMOL function are 1) to establish and support the implementation of an Agency KMOL policy, 2) to institutionalize knowledge transfer during staff transition, 3) to strengthen the use of local knowledge and 4) other related lines of effort.
The Knowledge Management and Organizational Learning (KMOL) Advisor provides technical advice to Agency staff in the area of knowledge and learning for international development and in creating, managing and institutionalizing change. The position requires 1) an understanding of development theories, approaches and practices, 2) expertise in a wide range of knowledge management and organizational learning methods, and 3) skills to plan, organize, advise and implement programs, plans and proposals involving substantial Agency resources or requiring significant changes in established procedures; and 4) significant interpersonal skills. Refined interpersonal skills include the use of good judgment for facilitation, teamwork and collaboration; creativity in identifying, proposing, directing, supporting, influencing and defending solutions in complex and dynamic operating environments; and patience, flexibility, self-motivation, deference, cultural awareness, inclusiveness, and organizational skills to work effectively within and across a large, culturally rich and geographically diverse organization.
Occasional travel is expected, subject to availability of funds and additional approvals. USAID offices are located in Washington, DC and this is an eligible remote position.
- Provide technical assistance and facilitation in support of the Agency’s knowledge management and organizational learning initiatives.
- Strengthen the Agency’s processes for capturing and transferring individual and organizational knowledge.
- Support the development and deployment of a new Agency KMOL policy.
- Create processes that enable the capture and use of insights and knowledge derived from local knowledge sources and behavioral science experiences to inform decision-making.
- Support the use of evidence through the development and dissemination of user-friendly knowledge products and the organization of learning events for internal and external stakeholders.
- Support the development of organizational and individual capacity to capture, access and apply evidence.
- Develop and facilitate internal feedback loop processes, such as pause and reflect sessions and after action reviews, to reinforce organizational learning.
- Support the organization and implementation of electronic file repositories and standard file structures for a large geographically dispersed organization.
- Participate in professional continuing education, professional training and professional meetings to improve relevant technical skills and career development.
- Complete and execute an individual learning and training plan and an annual work plan.
- Master’s and 7 years or Bachelor’s degree and 9 years of relevant experience in public health, social and political sciences, business, economics, science, international development, foreign policy and other related fields. PhD with 2 years of experience (preferred).
- At least 5 years of professional experience in two or more technical disciplines such as (monitoring and evaluation, project management, data analysis, etc.); or tasks/responsibilities specifically related to job description requirements.
- Experience in designing and implementing knowledge management and organizational learning policies and processes.
- Experience facilitating in-person and virtual groups.
- Experience in international development, including knowledge of development theories, approaches and practices.
- Experience in organizational learning and familiarity with the principles, methods, tools and approaches of collaboration, learning and adaptation preferred.
- Knowledge of USAID systems, processes, policies and guidance preferred.
- US citizenship with the ability to obtain and maintain required secret clearance.
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